Return Policy

Handicraft Idea – Return Policy

Thank you for shopping at Handicraft Idea. We want to ensure your complete satisfaction with every purchase you make from us. If you are not entirely satisfied with your purchase, we’re here to help. Please read this Return Policy carefully to understand your options for returning items.

  1. Eligibility for Returns:

1.1. We accept returns for items that are unused, undamaged, and in their original packaging.

1.2. To be eligible for a return, your item must be in the same condition as when you received it.

  1. Initiation of Return:

2.1. To initiate a return, please contact our customer support within [number] days of receiving your order.

2.2. Our support team will guide you through the return process, provide you with return instructions, and issue a Return Authorization (RA) number.

  1. Return Shipping:

3.1. You are responsible for the cost of return shipping unless the item received was damaged, defective, or an incorrect item was sent.

3.2. Please ensure that the item is securely packaged to prevent damage during transit.

  1. Return Approval and Inspection:

4.1. Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria mentioned in section 1.

4.2. If the item passes the inspection, we will proceed with the return process and issue a refund or replacement as per your preference.

  1. Refunds:

5.1. Refunds will be issued to the original payment method used for the purchase.

5.2. Depending on your payment provider, it may take a few business days for the refund to appear in your account.

  1. Replacements:

6.1. If you would like a replacement for the returned item, please indicate this when initiating the return.

6.2. Replacements will be shipped once the returned item has been received and inspected.

  1. Exchanges:

7.1. At this time, we do not offer direct exchanges. If you wish to exchange an item for a different one, please initiate a return and then place a new order for the desired item.

  1. Non-Returnable Items:

8.1. Certain items are not eligible for return, such as personalized or custom-made products.

  1. Damaged or Defective Items:

9.1. If you receive a damaged, defective, or incorrect item, please contact us immediately. We will provide instructions for returning the item and offer a full refund or replacement, including return shipping costs.

  1. Contact Us:

10.1. If you have any questions about our Return Policy or need assistance with a return, please contact our customer support team using the contact information provided on our website.

  1. Changes to the Return Policy:

11.1. Handicraft Idea reserves the right to update or modify this Return Policy at any time without prior notice. Changes will be effective upon posting on our website.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Return Policy.

Last updated: [24/08/2023]